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Personal Vision Tracker
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Accounts and Subscriptions

Getting Started with the Personal Vision Tracker

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Vision Test Tutorial

Learn how to take your refractive error tests.

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Tips & Tricks

Improve your test results.

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Product Manual

Personal Vision Tracker Model EQ101

QUICK START GUIDE

Personal Vision Tracker FAQs

What are the limits of the PVT?
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While the Personal Vision Tracker can measure the refractive error of your eyes, there is a limitation to what range it can measure. Users who have a spherical measurement of +8.00D to -10.00D are within the limitations of the PVT..... More

Why do I keep getting an Oops message when I open the myEyeQue app?

There are a 3 main reasons that you might be experiencing this message on your device: 1. You may be unable to connect to the EyeQue Cloud: If you have limited, interrupted or no internet access you may not be.... More

Can I perform tests with the EyeQue miniscope with a tablet, laptop or desktop computer?

The EyeQue miniscope is designed to work specifically with a smartphone. The latest list of supported smartphones and operating systems can always be found on our product page. EyeQue continues to test and calibrate the software to support the ever-growing.... More

Is the EyeQue Personal Vision Tracker approved by the FDA?

The EyeQue PVT is registered with the US FDA as a Class 1 medical device with a 510K exemption. The components of the PVT are the miniscope and the myEyeQue app. The PVT also is RoHS and CE certified. More

What is the EyeQue miniscope?

The EyeQue miniscope (EQ101) is a small optical device that attaches to your smartphone screen. Used in combination with the myEyeQue app, you can take EyeQue vision tests to estimate your refractive error. More

What smartphones are supported by the EyeQue Personal Vision Tracker?
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The smartphones on the following list have all been tested by EyeQue. If you have a smartphone on this list, it will automatically be compatible: If your smartphone is not on this list, don’t fret! Android devices come in all.... More

What is refractive error?

Refractive error, also known as refraction error, is a problem with focusing of light on the retina due to the shape of the eye. It generally error occurs when the eye cannot focus images on the retina; the focus occurs.... More

How do I know if my test results are accurate?

After each completed vision test in Full Test mode, your results will be uploaded and evaluated through EyeQue’s powerful analytics contained in the EyeQue Cloud™. The EyeQue Cloud™ will calculate a result score based on procedural consistency. Each test result.... More

What does the confidence level mean?
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After you have generated your EyeGlass Numbers you will also see a confidence score. This score ranges from poor to high. This confidence score is based on the precision of the test results. In this example, accuracy refers to the.... More

Step-by-Step Tutorial Video

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Getting started and taking tests with the EyeQue Insight
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EyeQue Insight Product Manual

Learn how to use the Insight with our step-by-step instructions.

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EyeQue Insight Kids Tutorial

Meet Seymour and the EyeQue Kids test.

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Insight FAQs

How does the Insight work?

The EyeQue Insight uses a combination of the optical goggles and a compatible smartphone to test for visual acuity. After downloading the myEyeQueVA app and activating an account, the user will follow instructions to start visual acuity eye test. After.... More

What can I do with the results of the EyeQue Insight?

The results from the EyeQue Insight will determine the user’s visual acuity. Those users whose results are lower than 20/20 (also represented as 6/6 internationally) vision may imperfect vision, which is a sign for eye conditions such as nearsightedness (myopia).... More

Who is the EyeQue Insight designed for?

The EyeQue Insight is designed for anyone who wants to take an active role in vision health. For adults, the standard Snellen “Tumbling E” eye chart test will help determine their current visual acuity. For children, the gamified version of.... More

How much does the EyeQue Insight Cost?

The EyeQue Insight™ has an MSRP of $89.99 USD (shipping not included). The myEyeQueVA application is a free download from the Apple App or Google Play Store. More

How long does the Insight Visual Acuity test take?

The Visual Acuity test varies depending on whether you are taking the kids version of the test or the adult test. Both tests take under about 2 minutes depending on how well you are taking the test. If you are.... More

What is visual acuity?

Visual acuity commonly refers to the clarity and sharpness of a person’s vision. It is dependent on both optical and neural factors: how sharp the focus of the retina in the eye is, how healthy the retina is and how.... More

What are the minimum smartphone requirements to use the EyeQue Insight?

The EyeQue Insight visual acuity screener requires a smartphone with the screen resolution of at least 300 pixel per inch (PPI) and a display screen size of at least 4.7 inches . The myEyeQueVA App supports both iOS or Android.... More

Why do I need separate family accounts for each family member?

Like the EyeQue Personal Vision Tracker™, the EyeQue Insight stores all test results to the EyeQue Cloud™, our secure cloud data storage and processing server. To ensure the consistency and accuracy of data tracking, a separate account for each user.... More

I’m not very familiar with the US visual acuity scale; can I change it?
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Yes, within the myEyeQue VA app you will be able to change the Visual Acuity scale to match what you are familiar with. To do so, tap on the unit scale button on either the dashboard screen or at the.... More

Is the EyeQue subscription service required to use the EyeQue Insight?

A subscription to EyeQue’s subscription service is required to access the visual acuity test. Each EyeQue Insight purchase comes with one year of the EyeQue subscription service for one account. Once the subscription has expired a new subscription will be.... More

Accounts & Subscription

What is an EyeQue account?

An EyeQue account is a secure online space to store and retrieve all of your vision records. This can include EyeQue vision test results, EyeGlass Numbers and any of your prescriptions from your eye doctor if you’ve uploaded them. The.... More

What is the EyeQue subscription service?

The EyeQue subscription service provides EyeQue customers with the full feature set of any myEyeQue application. Subscribers are able to perform unlimited vision tests using either EyeQue intelligent vision solution – the EyeQue Personal Vision Tracker and the EyeQue Insight..... More

How do I create or register an EyeQue account?

There are two ways you can create an EyeQue account; either through either myEyeQue applications or the EyeQue website. To create an account through one of the myEyeQue apps (either for the Insight or PVT) you will either need an.... More

How does the subscription work?

Each EyeQue intelligent vision solution comes with one full year of subscription for one account. The free subscription period begins when the user registers the EyeQue device serial number through the associated myEyeQue app. If the serial number has already.... More

How do I start my subscription?

To activate a subscription, launch the myEyeQue app, register an account, and then begin the account activation process. You will be prompted to enter the serial activation number of the EyeQue Personal Vision Tracker or the EyeQue Insight. The app.... More

Does each user need their own EyeQue account or can everyone use the same account?

If you wish to use your miniscope with multiple people, each user must have their own account. Your EyeGlass Numbers are produced from your account’s data and if multiple users are using the same account, that data is going to.... More

Why do I need to verify my email address?

In order to complete the myEyeQue on-boarding process you will be required to validate your email address. This validation is required to verify that the email address being used to create an EyeQue account is valid and belongs to that.... More

How much does the EyeQue subscription cost?

The EyeQue annual subscription costs $4.99 per year. Those who purchase a new EyeQue device (either the Personal Vision Tracker or the Insight) will be granted a free year of the subscription service for the first account only. Each subsequent.... More

Can I permanently deactivate my account?

Unfortunately you are not able to delete or deactivate your account at the current moment. Our staff is working very hard on it, but the solution is not available just yet. There is a workaround to disassociate your information from.... More

Can I still access my EyeQue vision test results and EyeGlass Numbers even if I stopped using the device and app?

Any data that has been saved to your account can be retrieved anytime by logging in with your EyeQue credentials through the myEyeQue app or the EyeQue Website. We do not delete any user generated or user uploaded data. More

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