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Personal Vision Tracker
VisionCheck
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Accounts and Subscriptions

Getting Started with the Personal Vision Tracker

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Vision Test Tutorial

Learn how to take your refractive error tests.

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Tips & Tricks

Improve your test results.

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Product Manual

Personal Vision Tracker Model EQ101

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Personal Vision Tracker FAQs

What are the limits of the PVT?
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While the Personal Vision Tracker can measure the refractive error of your eyes, there is a limitation to what range it can measure. Users who have a spherical measurement of +8.00D to -10.00D are within the limitations of the PVT..... More

Why do I keep getting an Oops message when I open the myEyeQue app?

There are a 3 main reasons that you might be experiencing this message on your device: 1. You may be unable to connect to the EyeQue Cloud: If you have limited, interrupted or no internet access you may not be.... More

Can I perform tests with the EyeQue miniscope with a tablet, laptop or desktop computer?

The EyeQue miniscope is designed to work specifically with a smartphone. The latest list of supported smartphones and operating systems can always be found on our product page. EyeQue continues to test and calibrate the software to support the ever-growing.... More

Is the EyeQue Personal Vision Tracker approved by the FDA?

The EyeQue PVT is registered with the US FDA as a Class 1 medical device with a 510K exemption. The components of the PVT are the miniscope and the myEyeQue app. The PVT also is RoHS and CE certified. More

What is the EyeQue miniscope?

The EyeQue miniscope (EQ101) is a small optical device that attaches to your smartphone screen. Used in combination with the myEyeQue app, you can take EyeQue vision tests to estimate your refractive error. More

What smartphones are supported by the EyeQue Personal Vision Tracker?
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The smartphones on the following list have all been tested by EyeQue. If you have a smartphone on this list, it will automatically be compatible: If your smartphone is not on this list, don’t fret! Android devices come in all.... More

What is refractive error?

Refractive error, also known as refraction error, is a problem with focusing of light on the retina due to the shape of the eye. It generally error occurs when the eye cannot focus images on the retina; the focus occurs.... More

How do I know if my test results are accurate?

After each completed vision test in Full Test mode, your results will be uploaded and evaluated through EyeQue’s powerful analytics contained in the EyeQue Cloud™. The EyeQue Cloud™ will calculate a result score based on procedural consistency. Each test result.... More

What does the confidence level mean?
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After you have generated your EyeGlass Numbers you will also see a confidence score. This score ranges from poor to high. This confidence score is based on the precision of the test results. In this example, accuracy refers to the.... More

Getting Started with the VisionCheck

VisionCheck

Is VisionCheck a replacement for a visit to the eye doctor?

VisionCheck does not replace the need to see your eye doctor.  Eye care professionals conduct comprehensive eye health exams that consist of a wide range of tests for glaucoma, cataracts, and other conditions. VisionCheck only measures refractive error, which is.... More

Does VisionCheck detect or diagnose eye health conditions?

Serious eye health conditions such as glaucoma, cataract, macular degeneration, and diabetic retinopathy cannot be diagnosed by the VisionCheck. We highly recommend visiting your eye doctor for eye exams regularly for the detection and treatment of eye health conditions.

How accurate are the results produced by VisionCheck?

VisionCheck is a self-administered test so results vary based on your ability to take consistent, precise tests. VisionCheck is an optical device powered by MIT patented technology that measures and provides EyeGlass Numbers; the corrective power for: Spherical (nearsightedness, farsightedness).... More

What can I do with my VisionCheck results?

With VisionCheck you can: Test your vision in real time Track your vision over time Share your results with anyone via email Order glasses (single vision, ) from select online retailers using your EyeGlass Numbers. Measure your pupillary distance via.... More

How will I know if I’m using VisionCheck correctly?

VisionCheck requires you to complete three full tests to set a baseline for your results. Once all three tests are completed, your results dashboard in the VisionCheck app will give you feedback on your test performance. For example, if your.... More

Is VisionCheck safe for my eyes?

The VisionCheck is non-invasive and completely safe to use. The VisionCheck device is attached to your smartphone screen and uses the light emitted from it. With several optic lenses inside the device, only a small fraction of the light from.... More

Will VisionCheck work for people who are colorblind?

The answer depends on the type and the severity of colorblindness. While EyeQue does not recommend the VisionCheck to people who are colorblind, many people have been able to use the VisionCheck successfully, as they were able to identify the.... More

Can anyone use the VisionCheck?

VisionCheck is best for people that are 18 years of age or older and interested in tracking their vision or buying glasses online. At this moment the VisionCheck does not support those who are under 18, have special eye health.... More

What is the technology behind VisionCheck?

VisionCheck is powered by MIT patented technology called Inverse Shack-Hartmann. The VisionCheck projects images from your smartphone screen through your pupil and onto your retina. Your refractive error (nearsightedness, farsightedness, and astigmatism) causes you to see these images in a.... More

What is the return policy for VisionCheck?

Your satisfaction is our highest priority! We offer a 30-day money back guarantee for all EyeQue products. Please contact our customer support team at support@eyeque.com for further details. More

Step-by-Step Tutorial Video

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Getting started and taking tests with the EyeQue Insight
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EyeQue Insight Product Manual

Learn how to use the Insight with our step-by-step instructions.

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EyeQue Insight Kids Tutorial

Meet Seymour and the EyeQue Kids test.

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Insight FAQs

How does the Insight work?

The EyeQue Insight uses a combination of the optical goggles and a compatible smartphone to test for visual acuity. After downloading the myEyeQueVA app and activating an account, the user will follow instructions to start visual acuity eye test. After.... More

What can I do with the results of the EyeQue Insight?

The results from the EyeQue Insight will determine the user’s visual acuity. Those users whose results are lower than 20/20 (also represented as 6/6 internationally) vision may imperfect vision, which is a sign for eye conditions such as nearsightedness (myopia).... More

Who is the EyeQue Insight designed for?

The EyeQue Insight is designed for anyone who wants to take an active role in vision health. For adults, the standard Snellen “Tumbling E” eye chart test will help determine their current visual acuity. For children, the gamified version of.... More

How much does the EyeQue Insight Cost?

The EyeQue Insight™ has an MSRP of $89.99 USD (shipping not included). The myEyeQueVA application is a free download from the Apple App or Google Play Store. More

How long does the Insight Visual Acuity test take?

The Visual Acuity test varies depending on whether you are taking the kids version of the test or the adult test. Both tests take under about 2 minutes depending on how well you are taking the test. If you are.... More

What is visual acuity?

Visual acuity commonly refers to the clarity and sharpness of a person’s vision. It is dependent on both optical and neural factors: how sharp the focus of the retina in the eye is, how healthy the retina is and how.... More

What are the minimum smartphone requirements to use the EyeQue Insight?

The EyeQue Insight visual acuity screener requires a smartphone with the screen resolution of at least 300 pixel per inch (PPI) and a display screen size of at least 4.7 inches . The myEyeQueVA App supports both iOS or Android.... More

Why do I need separate family accounts for each family member?

Like the EyeQue Personal Vision Tracker™, the EyeQue Insight stores all test results to the EyeQue Cloud™, our secure cloud data storage and processing server. To ensure the consistency and accuracy of data tracking, a separate account for each user.... More

I’m not very familiar with the US visual acuity scale; can I change it?
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Yes, within the myEyeQue VA app you will be able to change the Visual Acuity scale to match what you are familiar with. To do so, tap on the unit scale button on either the dashboard screen or at the.... More

Is the EyeQue subscription service required to use the EyeQue Insight?

A subscription to EyeQue’s subscription service is required to access the visual acuity test. Each EyeQue Insight purchase comes with one year of the EyeQue subscription service for one account. Once the subscription has expired a new subscription will be.... More

Accounts & Subscription

What is an EyeQue account?

An EyeQue account is a secure online space to store and retrieve all of your vision records. This can include EyeQue vision test results, EyeGlass Numbers and any of your prescriptions from your eye doctor if you’ve uploaded them. The.... More

What is the EyeQue subscription service?

The EyeQue subscription service provides EyeQue customers with the full feature set of any myEyeQue application. Subscribers are able to perform unlimited vision tests using either EyeQue intelligent vision solution – the EyeQue Personal Vision Tracker and the EyeQue Insight..... More

How do I create or register an EyeQue account?

There are two ways you can create an EyeQue account; either through either myEyeQue applications or the EyeQue website. To create an account through one of the myEyeQue apps (either for the Insight or PVT) you will either need an.... More

How does the subscription work?

Each EyeQue intelligent vision solution comes with one full year of subscription for one account. The free subscription period begins when the user registers the EyeQue device serial number through the associated myEyeQue app. If the serial number has already.... More

How do I start my subscription?

To activate a subscription, launch the myEyeQue app, register an account, and then begin the account activation process. You will be prompted to enter the serial activation number of the EyeQue Personal Vision Tracker or the EyeQue Insight. The app.... More

Does each user need their own EyeQue account or can everyone use the same account?

If you wish to use your miniscope with multiple people, each user must have their own account. Your EyeGlass Numbers are produced from your account’s data and if multiple users are using the same account, that data is going to.... More

Why do I need to verify my email address?

In order to complete the myEyeQue on-boarding process you will be required to validate your email address. This validation is required to verify that the email address being used to create an EyeQue account is valid and belongs to that.... More

How much does the EyeQue subscription cost?

The EyeQue annual subscription costs $4.99 per year. Those who purchase a new EyeQue device (either the Personal Vision Tracker or the Insight) will be granted a free year of the subscription service for the first account only. Each subsequent.... More

Can I permanently deactivate my account?

Unfortunately you are not able to delete or deactivate your account at the current moment. Our staff is working very hard on it, but the solution is not available just yet. There is a workaround to disassociate your information from.... More

Can I still access my EyeQue vision test results and EyeGlass Numbers even if I stopped using the device and app?

Any data that has been saved to your account can be retrieved anytime by logging in with your EyeQue credentials through the myEyeQue app or the EyeQue Website. We do not delete any user generated or user uploaded data. More

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