- How it Works
March 25, 2020
We’re listening! Thanks to your valuable feedback, we’ve made major updates to the Personal Vision Tracker app including new features that makes vision testing and tracking easier than ever before.
Here’s what’s new:
1. New & simplified app design
Enjoy a freshly updated app design with new colors, easier-to-read font, and improved usability. Whether you’re just getting started or have existing or expired test results, you’ll know what steps to take to achieve EyeGlass Numbers.
2. View individual test results
This powerful feature allows you to take a deeper dive into your individual vision test results. See which tests are used to generate your EyeGlass Numbers: Individual vision tests labeled as “valid” (green checkmark icon) are included in your EyeGlass Numbers. Tests labeled as “invalid” (red x icon) are not included in your EyeGlass Numbers.
3. Instant feedback on how well you are testing
We’ll inform you how well you’re testing with instant feedback after each test.
4. Interactive practice
We’ve added a practice session full of helpful animations, tips, and improved voice instructions to better guide you through the test process. To access the new practice session, select the icon at the top right corner of the dashboard.
5. Not all users will receive EyeGlass Numbers
Like most technology products, our device does not work for everyone. While we require our users to complete at least three individual tests to generate EyeGlass Numbers, not all users who complete three or more tests will receive valid EyeGlass Numbers. EyeGlass Numbers what are not valid will appear grayed-out, and the user will be encouraged to take more tests or contact support. We discourage anyone who receive non-valid EGNs from ordering corrective eyewear.
For example, users who have trouble using the device, those who cannot test with consistent results, and those with serious vision conditions or have extremely strong prescriptions (outside of the range of -8.00 to +10.00 diopters) will likely not receive valid EyeGlass Numbers.
It’s important to us that you are satisfied with your results and with eyeglasses ordered using your EyeGlass Numbers. That’s why we’ve built in intelligence that assesses the consistency of your results, eliminates individual results that are inconsistent, and only presents EyeGlass Numbers if you have accumulated three or more good test results.
EyeQue offers a 30-day moneyback guarantee, especially for users who do not achieve EyeGlass Numbers. Contacting support is easy—You’ll find it on your dashboard and the individual test results page.
Questions? See our FAQ or contact our support team at support@EyeQue.com.
Happy vision testing!
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